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Terms of Use

Last updated: June 2026 · Beta version

Important: Parent Survival provides general parenting support and guidance only. It is not a medical, therapeutic or clinical service. Please read these terms carefully before using the platform.

1. About Parent Survival

Parent Survival is operated by Parent Survival Ltd ("we", "us", "our"). These terms govern your use of the Parent Survival website and platform at parentsurvival.co.uk.

By accessing or using Parent Survival you agree to these terms. If you do not agree, please do not use the platform.

2. What Parent Survival is

Parent Survival is a parenting support platform that:

  • Provides structured 12-week support journeys designed to help parents navigate family challenges
  • Collects and uses insights from parents to inform personalised plans
  • Offers community support, practical guidance and parenting resources

3. What Parent Survival is not

Parent Survival is not:

  • A medical service or healthcare provider
  • A therapeutic or counselling service
  • A clinical intervention or treatment
  • A source of legal, educational or professional advice
  • A substitute for advice from qualified professionals

Nothing on the platform should be treated as professional medical, psychological, therapeutic, educational or legal advice. Always seek appropriate professional support when needed.

4. Beta service

Parent Survival is currently in beta. This means:

  • Features may change or be unavailable without notice
  • We are actively developing and improving the platform
  • Some features described may not yet be available
  • We welcome your feedback to help us improve

5. Eligibility

You must be aged 18 or over to use Parent Survival. By using the platform you confirm that you are 18 or over.

6. Your account

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at lucy@parentsurvival.co.uk if you suspect unauthorised access.

7. Subscriptions and payment

Paid subscriptions are processed by Stripe. By subscribing you agree to pay the applicable fees. Subscriptions renew automatically unless cancelled before the renewal date.

  • Free trials automatically convert to paid subscriptions unless cancelled before the trial ends
  • Cancellations take effect at the end of the current billing period
  • Refunds are considered on a case-by-case basis — contact us at lucy@parentsurvival.co.uk

8. Survey responses and content

By submitting survey responses you grant us a licence to use your anonymised responses to:

  • Inform and improve the Parent Survival platform
  • Create aggregated insights about parenting challenges in the UK
  • Develop your personalised support plan

We will only use identifiable quotes with your explicit consent as provided during the survey.

9. Acceptable use

You agree not to:

  • Use the platform for any unlawful purpose
  • Submit false or misleading information
  • Attempt to access areas of the platform you are not authorised to access
  • Interfere with the platform's operation
  • Share your account with others

10. Disclaimer and limitation of liability

Parent Survival is provided "as is". To the fullest extent permitted by law we exclude all warranties, express or implied, including fitness for a particular purpose.

We are not liable for any decisions you make based on content from the platform, or for any indirect, incidental or consequential losses arising from your use of Parent Survival.

Our total liability to you in respect of any claim shall not exceed the amount you have paid to us in the 12 months preceding the claim.

11. Mental health and crisis situations

Parent Survival is not an emergency service. If you or someone you know is in crisis or immediate danger please contact emergency services on 999.

For mental health support contact:

  • Samaritans: 116 123 (free, 24/7)
  • Mind: 0300 123 3393
  • Your GP or NHS 111

12. Changes to these terms

We may update these terms from time to time. We will notify registered users of material changes by email. Continued use of the platform following notice of changes constitutes acceptance of the updated terms.

13. Governing law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact

For any questions about these terms contact us at lucy@parentsurvival.co.uk

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